• Customer

    Version not compatible

    Posted by: orderdelartisan Oct 3, 2017 at 12:35 (2 months ago)
    Hello,

    We just bought supershop theme for our prestashop platform.
    We tried to install it but it failed and displayed a no compatibility error message,
    we realised some late that the theme is for pestashop 1.6 version and our prestashop is 1.7 version

    Can you please help on that ?
    Tanks a lot.

  • Customer

    Posted by: orderdelartisan, Oct 4, 2017 at 00:01 (2 months ago)

    Hi i am still waiting for a return response from our request !!!
  • Supporter

    Posted by: yame, Oct 4, 2017 at 01:30 (2 months ago)

    Hello,

    We are converting this design to Prestashop 1.7. We will release that version asap.
    If you can not wait, you can submit a refund request here: https://themeforest.net/refund_requests/new

    Either you can buy our new Prestashop 1.7 theme here: https://themeforest.net/item/techone-modern-prestashop-theme/20383869. It is really useful to design for your project.

    Hope that you will continue to use our theme in the future. Having any assistance, pls contact to us. We are willing to help you.

    Kind regards,
    Yame
  • Customer

    Posted by: orderdelartisan, Oct 4, 2017 at 18:01 (2 months ago)

    Hello,
    Thank you for your reply.
    We cant wait as we dont know when it wille be released and we are in a hurry.

    So, we asked for refund.

    Tanks a lot.
  • Supporter

    Posted by: yame, Oct 5, 2017 at 01:15 (2 months ago)

    I see. I am so sorry about that.
    Hope that you will use our new projects for the next time.

    Best regards,
    Yame
  • Customer

    Posted by: orderdelartisan, Oct 10, 2017 at 13:46 (2 months ago)

    Hello,
    We join informations about our website (login and ftp account).
    Thanks for your help on installing the theme.

    Best regards
  • Supporter

    Posted by: yame, Oct 11, 2017 at 01:47 (2 months ago)

    Excuse me, here I just can see the FTP without login back end account.
    Could you please provide it again?

    Thank you
    Yame
  • Customer

    Posted by: orderdelartisan, Oct 11, 2017 at 11:33 (2 months ago)

    Hi, here again needed informations.thanks
  • Customer

    Posted by: orderdelartisan, Oct 12, 2017 at 14:06 (a month ago)

    Hello,
    We are still awaiting a response for the uploading of our prestashop platform.
    thank you for taking into consideration that we are in a hurry
    Cordially
  • Supporter

    Posted by: yame, Oct 13, 2017 at 01:21 (a month ago)

    Hi,

    You provided FTP account again :)
    I need your back end account so that install the theme for you.
    It includes: URL, user (email) and password.
  • Customer

    Posted by: orderdelartisan, Oct 13, 2017 at 09:15 (a month ago)

    Hi, here the informations. Thanks
  • Supporter

    Posted by: yame, Oct 16, 2017 at 02:36 (a month ago)

    Hello,

    Excuse me, I would like to confirm: Do you want to install Techone theme or Supershop theme?
    Just because it is impossible to install Supershop theme with PS 1.7 now.
    Besides, I cannot go to your account anymore.

    Regards,
    Yame
  • Customer

    Posted by: orderdelartisan, Oct 16, 2017 at 08:32 (a month ago)

    Hi,
    We want to install SuperShop theme. Your support Said that is possible to install the first demo version, compatible with ps1.7
    Please see joined files.
    We tried tout connect to our account..not working by mobile device but working by laptop.
  • Supporter

    Posted by: yame, Oct 17, 2017 at 02:15 (a month ago)

    Ok mate. I will help you to install the Supershop theme with PS 1.7
    Please provide again your back end account with the PS default. For your account above, I tried but it is impossible.
    Thanks
  • Customer

    Posted by: orderdelartisan, Oct 17, 2017 at 15:55 (a month ago)

    Hello, we fixed the connection problem to the back end account.
    here below data connection.
    Thanks in advance.
  • Supporter

    Posted by: yame, Oct 18, 2017 at 02:40 (a month ago)

    Dear mate,

    I still cannot access to your back end :(
    Pls see my attached file below and check your site again

    Thanks
  • Customer

    Posted by: orderdelartisan, Oct 18, 2017 at 05:01 (a month ago)

    Hi, it should work, ! try this :
  • Customer

    Posted by: orderdelartisan, Oct 18, 2017 at 05:35 (a month ago)

    Hi, here a screnshot, maybe you yoy can try another browser
    thanks
  • Supporter

    Posted by: yame, Oct 18, 2017 at 07:50 (a month ago)

    Hi.

    I've installed successfully the theme for your site.
    Please check it.
    Or contact me via skype: yame_kutetheme
    I will support directly for you

    kind regards,
    Yame
  • Customer

    Posted by: orderdelartisan, Oct 18, 2017 at 08:42 (a month ago)

    Hi,
    I just checked theme installation, great thanks ;-).
    Also thank you for offering support by skype.
    I'll contact you when needed.
    Have a nice day.

    Best Regards
  • Supporter

    Posted by: yame, Oct 18, 2017 at 09:13 (a month ago)

    Ok mate.

    I am willing to support for you.
    I will close this ticket. And if you have any problems, you can submit a new one. I will check and help you

    Regards,
    Yame

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