• Customer

    A lot of problems with your template

    Posted by: OCHOA Oct 2, 2017 at 02:13 (17 days ago)
    Not all demos come out when installing
    The default demo is not installed
    The pagelink and flexgroupbanners modules are not installed correctly
    Layout Builder does not exit the modules

    A complete disaster !!

  • Customer

    Posted by: OCHOA, Oct 3, 2017 at 00:42 (16 days ago)

    It is solved everything except the modules that do not install...

    The pagelink and flexgroupbanners
  • Supporter

    Posted by: yame, Oct 3, 2017 at 07:56 (16 days ago)

    Dear mate,

    We got your problem and I send to my coders. They will check this and inform you the result soon.
    Thank for your patience!

    Kind regards!
    Yame
  • Supporter

    Posted by: yame, Oct 4, 2017 at 08:14 (15 days ago)

    Hello,

    I got my coder's feedback.
    Could you please help us to install a new Prestashop default (without any theme).
    Just because we see that you installed some other themes, we are afraid of it causes the conflict.
    Pls provide me again your account of that Prestashop default.

    Thanks!
  • Customer

    Posted by: OCHOA, Oct 4, 2017 at 10:16 (15 days ago)

    OK, this is prestashop by default, you can check
  • Supporter

    Posted by: yame, Oct 5, 2017 at 01:13 (14 days ago)

    I still see the Smile theme on your site.
    I would like to check the problem in a PS default to make sure the reason.
    Just because my coder installed the theme on the other version of PS and he did not meet the problem as yours. So he would like to check on your PS ver 1.6.1.17.
    Pls install a new PS and don't upload the theme. I will check fist then tell you the result
  • Customer

    Posted by: OCHOA, Oct 5, 2017 at 10:15 (14 days ago)

    The store has products and categories, I can not erase everything, it has taken me a lot of work to install it again from scratch ... The modules do not work, you are in the same version of prestahop with a new hardware in your server.

    The pagelink and flexgroupbanners modules
  • Customer

    Posted by: OCHOA, Oct 6, 2017 at 20:10 (12 days ago)

    Hello ? I bought a theme with support and they ignore me
  • Supporter

    Posted by: yame, Oct 9, 2017 at 02:07 (10 days ago)

    Dear mate.

    The past few days, we checked the theme and tried to fix the problem.
    We tested this on our test site and 2 these modules are working well.
    Pls provide me your email. I will share the package for you and try to upload again the theme with this package then tell us your result.

    I am looking to getting back your good news.
    Regards,
    Yame
  • Customer

    Posted by: OCHOA, Oct 10, 2017 at 22:37 (8 days ago)

    here does not install
  • Supporter

    Posted by: yame, Oct 11, 2017 at 01:56 (8 days ago)

    Of course, it is still not installed just because you still use the old theme version.
    I told you that pls provide me your email and I will share the new one for you via Driver then you can check again.
    One our test site, these modules work well
  • Customer

    Posted by: OCHOA, Oct 11, 2017 at 22:04 (7 days ago)

    the prestashop is from scratch with only your theme installed and does not work ... the modules that I have are necessary for the operation of the store.
    are not you going to sort it out ??
  • Supporter

    Posted by: yame, Oct 14, 2017 at 06:45 (5 days ago)

    Dear mate.

    It is quite hard for us if we cannot check the problem in your site, just because it may relate to hosting, ...
    However, if it's possible to create a new PS default or solve this, you can ask for refund and buy another our template.

    Regards,
    Yame

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