• Customer

    Latest Shopify Version to support section customizations

    Posted by: tcop Sep 30, 2017 at 16:11 (2 months ago)
    Hello,

    We installed Boutique and noticed the theme files are not compatible with the current version of Shopify layouts where we would be able to customize sections to meet our design.

    Do you have a newer version to release? Please advise as we may need to seek another theme that is more up to date with Shopify framework for our purposes. If you can recommend a similar product of yours that is current please advise.

    Thank you!

  • Supporter

    Posted by: shopifysupport, Sep 30, 2017 at 16:58 (2 months ago)

    Hi,
    I can update your website to latest version
    but this is customize work.

    Regards, Andy
  • Customer

    Posted by: tcop, Oct 2, 2017 at 20:24 (2 months ago)

    Hello Andy,

    I understand there will not be a new software release soon to download for all theme license holders. Our web team will therefore not be able to work with this theme as we tested and is not compatible for what need to provide for client.

    May I request a software refund and we will remove theme installation from Shopify and cancel the purchase code.

    Thank you for your understanding please advise on how to proceed much appreciated!
  • Supporter

    Posted by: shopifysupport, Oct 3, 2017 at 13:49 (2 months ago)

    Thanks,

    Regards, Andy
  • Customer

    Posted by: tcop, Oct 16, 2017 at 16:27 (a month ago)

    Hello Andy,

    Could you please let me know still if I am able to cancel the license purchase from Themeforest since we are not able to use this theme for customization as mentioned before.

    Thank you.

    Jeremy
  • Supporter

    Posted by: shopifysupport, Oct 17, 2017 at 02:26 (a month ago)

    Hi,
    I will help you to upgrade this theme. Please add my email to your store.
    my email is chungk4bictu@gmail.com

    Regards, Andy

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible