• Customer

    Jquery error causing Gravity Forms not to work

    Posted by: c9dd Aug 11, 2017 at 17:52 (10 months ago)
    I'm getting an error in the console for 'preventDefault' not being defined. This is then causing javascript to fail with the Gravity Forms plugin when using conditional logic.

    I have deactivated all plugins (apart from Gravity Forms) and also switched themes. After switching themes (to the 2017 theme) it worked fine. This leads me to think the issue is with the Mazano theme.

    Could you please take a look?

    P.S the details for this are on the staging version of the site, which is not live for public use and is backed up, so feel free to do whatever you need to fix the issue.


  • Supporter

    Posted by: Kazim Vu, Aug 13, 2017 at 08:41 (10 months ago)

    Hi c9dd
    Could you please provide your Admin login accounts again. Currently, i could not access it( see the attachment screenshot). Also, can you take a screenshot to describe your issues? I checked your attachment screenshot but i do not know where's it get that errr.
    Waiting your reply!
  • Customer

    Posted by: c9dd, Aug 14, 2017 at 21:31 (10 months ago)

    Sorry please try again. There was an issue with the SSL, but that should be fine now and use the same details I have already given.

  • Supporter

    Posted by: Kazim Vu, Aug 15, 2017 at 07:56 (10 months ago)

    Hi c9dd
    I got your info, my coders will check and reply you asap. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: c9dd, Aug 15, 2017 at 14:24 (10 months ago)

    OK thanks
  • Supporter

    Posted by: Kazim Vu, Aug 21, 2017 at 02:19 (10 months ago)

    Hi c9dd
    I am sorry for delay because my coders have not find out the cause. I will inform you soon when i get the results from them.
    Thanks for your patience!



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