• Customer

    my tickets losing..? page has some design problem please check it

    Posted by: USCBE Aug 5, 2017 at 15:39 (4 months ago)
    hello,

    you installed my page but it has some design problems can you check and fix thats?

    WordPress username and password:
    Username: admin
    Password: x5lEmFkDR6ll

  • Supporter

    Posted by: Kazim Vu, Aug 5, 2017 at 16:13 (4 months ago)

    Hi USCBE
    I am sorry when hearing that. Can you tell more details + screenshot to describe your issues? I will check and show you how to fix it.
    Waiting your reply!
    Regards,
  • Customer

    Posted by: USCBE, Aug 10, 2017 at 11:29 (4 months ago)

    I do not expect the solution to make the page you uploaded properly and completely. I'm sorry I can not spend time to finish your broken business.
  • Supporter

    Posted by: Kazim Vu, Aug 11, 2017 at 02:28 (4 months ago)

    Hi USCBE
    I got your issue however i could not access your FTP accounts( see the attachment screenshot). Please check again and lemme know.
    Also, i checked your site and found your product images're not the same size. It's the best if the dimensions of product images are 1000x1000 or more.
    Regards,
  • Customer

    Posted by: USCBE, Aug 11, 2017 at 18:04 (4 months ago)

    it need your ip add whitelist.

    please give me your ip adress then you can enter ftp
  • Customer

    Posted by: USCBE, Aug 11, 2017 at 18:05 (4 months ago)

    how can i fix this image problem? every category coming other whosaler because of i cant balance image sizes.
  • Customer

    Posted by: USCBE, Aug 11, 2017 at 18:08 (4 months ago)

    can you give me customization user guide please.
  • Supporter

    Posted by: Kazim Vu, Aug 13, 2017 at 07:05 (3 months ago)

    I am really sorry for delay reply because my team does not work at the weekend. Here're my IPs: 117.7.89.93 and 113.160.160.116
    About your product images issues, you have to upload your product images again. As i mentioned above, all your products should be 1000X1000 or more.
    Regards,
  • Customer

    Posted by: USCBE, Aug 13, 2017 at 09:19 (3 months ago)

    ok i add your ips you can use ftp now..

    i cant understand have i reimport my products?
  • Supporter

    Posted by: Kazim Vu, Aug 14, 2017 at 03:30 (3 months ago)

    Hi USCBE
    I checked your site and found that the Brand ShowCase has fix( see attachment screenshot). About product images, you have to reupload a new product image( Do not reimport demo content.xml file) and then install, config and excute the Regenerate Thumbnails plugin. You can refer here:
    https://wordpress.org/plugins/regenerate-thumbnails/
    NOTE: You should backup all your site before. If you have other questions, do not hesitate to contact with me. I will help you. .
    Thank you and Have a great day!

    Regards
  • Customer

    Posted by: USCBE, Aug 14, 2017 at 07:55 (3 months ago)

    i need theme customization user guide
  • Supporter

    Posted by: Kazim Vu, Aug 15, 2017 at 06:50 (3 months ago)

    Hi USCBE
    About customize theme issue, i am really sorry because i do not support for the customize work. You have to customize by yourself or contact to Customized Services( http://support.kutethemes.net/offer/add)
  • Customer

    Posted by: USCBE, Aug 14, 2017 at 10:47 (3 months ago)

    how can i chacnge with my categories from demos?
  • Supporter

    Posted by: Kazim Vu, Aug 15, 2017 at 06:51 (3 months ago)

    You can change demo's categories at the dashboard>>Products>>Category
  • Customer

    Posted by: USCBE, Aug 14, 2017 at 11:01 (3 months ago)

    everywhere empty, all ltitles empty not goes to anywhere how can i find its.. i need good with theme design about us contact us etc.. pages. where r thats?
  • Supporter

    Posted by: Kazim Vu, Aug 15, 2017 at 07:02 (3 months ago)

    - About your titles are empty issue, i checked and did not get the same problems as you mentioned. Can you take a screenshot to describe it? Also, you can enter your product's title at the dashboard>>Products>>your product.
    - About Contact and About pages, from the dashboard>>Pages>>Add New>>enter your name page>>click on BACKEND EDITER button>>Add Element>>and choose your design there. It's easy to build a new page.
    Regards
  • Customer

    Posted by: USCBE, Aug 17, 2017 at 07:28 (3 months ago)

    no no no you dont want understand i think of. all demo themes has some pagesi but this theme hasnt any page, i need contact page with form, about us and terms etc..if it will be there i can customisation myself.
  • Supporter

    Posted by: Kazim Vu, Aug 18, 2017 at 07:25 (3 months ago)

    HI USCBE
    By default, the KuteShop theme does not included these template pages(you can check on my demo) but you can build these page with your ideas. Please do it if you have any problems, i will help you.( You can refer the Contact Us page, it has created in your site)
    Regards,
  • Customer

    Posted by: USCBE, Aug 18, 2017 at 16:48 (3 months ago)

    i icant undr. i know very well magento but on wp im not good. how can i customizations it has many things... : (( ((
  • Supporter

    Posted by: Kazim Vu, Aug 19, 2017 at 02:31 (3 months ago)

    Hi USCBE
    How about the Contact page, it has created on your site? How 's your About page? Have any ideas?Please lemme know, maybe i can help.
    Waiting your reply!
  • Customer

    Posted by: USCBE, Aug 19, 2017 at 08:45 (3 months ago)

    i cant see i cant find where.

    other;

    i cant see my categories,

    however i need add side menu my categories. how can i do this?
  • Supporter

    Posted by: Kazim Vu, Aug 21, 2017 at 02:46 (3 months ago)

    Hi USCBE
    - About contact page, you can see at the dashboard>>Pages>>Contact Us
    -About your categories, it be in the product categories item. See the link image:
    https://www.awesomescreenshot.com/image/2749542/bcec8f72f78c8f4b69a480b096c61cf6
  • Customer

    Posted by: USCBE, Aug 19, 2017 at 15:02 (3 months ago)

    hello,
    i need delete demo categories and add my real categories like demo categories designs. how can i do this?

    and i need translate some static words where can i do this? "for example : Home"
  • Supporter

    Posted by: Kazim Vu, Aug 21, 2017 at 02:48 (3 months ago)

    You can translate by the Loco Translate plugin. You can refer here:
    https://wordpress.org/plugins/loco-translate/
    And
    https://localise.biz/wordpress/plugin/beginners
  • Customer

    Posted by: USCBE, Aug 19, 2017 at 15:45 (3 months ago)

    your install very dirty! every things mixed itself, im not glad this work.
    can you install this theme clean please, i will customization myself. but everywhere dirty all places problem.

    not clean install there. nope!
  • Supporter

    Posted by: Kazim Vu, Aug 21, 2017 at 02:54 (3 months ago)

    am really sorry about that. I will discuss with my admin and update asap!
    Thanks for your patience!
    Regards,

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