• Customer

    Problem with menu and footer in single product page

    Posted by: jud69 Aug 3, 2017 at 10:25 (2 months ago)
    Hello, I bought your theme, Riverside, and I've a problem with the menu and footer.
    I'll explain. In all the site, menu and footer are the same except in the single product page (I chose “top right menu” for the left menu and custom menu for the right, logo is in the middle). In this page the menu is one while in all the site I used two menu, how I said before. I noticed that menu I want to use is in the custom link, it name is “product layout 1”. How I can use this menu for the product page? Same problem for footer.

    Can I also have more infomation on translating the "shopping cart" and "checkout" page? I have installed the Italian package for woocommerce, the whole site is in Italian except for these two pages.

    Thank you

  • Supporter

    Posted by: Kazim Vu, Aug 4, 2017 at 03:41 (2 months ago)

    Hi jud69
    I would like to check directly on your site however your site is in maintenance mode. Could you please provide your Admin login accounts details via secret information area ? I will check and show you how to solve these issues.
    Waiting your reply!
    REgards,
  • Customer

    Posted by: jud69, Aug 4, 2017 at 08:37 (2 months ago)

    Hi, now there is a new problem, I don't now why. When I click on a product, the page is a 404 error, but the permalink is correct.
  • Supporter

    Posted by: Kazim Vu, Aug 6, 2017 at 08:40 (2 months ago)

    Hi jud69
    - I checked on your site and did not get the page is a 404 in the single product page( See the attachment screenshot).
    - About translating the "shopping cart" and "checkout" page, you can translate these string by Loco Translate plugin
    - About to show the product layout 1 page include products issues. In this page, you can add some short codes as the Product Category, featured products, Recent products,...( you can see at the product layout 1 test page on your site)
    If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Posted by: jud69, Aug 7, 2017 at 10:33 (2 months ago)

    Hi, thank you for the answer. I try to add some short codes and it's all right, but the problem is different, because menu and footer are always different when I click on on a product to buy it (see the attachment screenshot). I don't want to show in product page all products because I used the 'shop' page to show all product category, so this page is ok; I want to change only menu and footer in single product page, when I want to buy, for example, one pack of pasta. In the single-product.php ( in the original theme, no child ), there is this code: get_header( 'shop' ); ?> I tried to remove 'shop' because I thought that it was the problem but didn't was that. I hope that you can help me to change these things. Thank you.
  • Supporter

    Posted by: Kazim Vu, Aug 8, 2017 at 07:30 (2 months ago)

    Hi jud69
    Could you provide your full Admin login permission? Curently, i could not check your web's seting
    Waiting your reply!
    r=Regards,
  • Supporter

    Posted by: Kazim Vu, Aug 8, 2017 at 07:40 (2 months ago)

    Also, please go to the dashboard choose Riverside>>Theme options>>Developers>> and turn off the developer mode as the attachment screenshot and lemme know your results.
    Waiting your reply!
  • Customer

    Posted by: jud69, Aug 8, 2017 at 08:56 (2 months ago)

    Thank you very much, the problem it was the developer mode, now menu and footer are ok. Have a great day!!
  • Customer

    Posted by: jud69, Aug 8, 2017 at 09:12 (2 months ago)

    Last thing, how can I translate "shopping cart" and "checkout" page with Loco Translate?? I do not know this plugin if you can help me is better, but only if you can. Thanks again.
  • Supporter

    Posted by: Kazim Vu, Aug 8, 2017 at 09:55 (2 months ago)

    Hi jud69
    Can you show me your words? "shopping cart" = ??? "checkout" =???. I will check and help you
    Regards,
  • Customer

    Posted by: jud69, Aug 8, 2017 at 13:25 (2 months ago)

    Hi, some example are:

    "total" = "totale"
    "summary" = "sommario"
    "checkout" is the same in Italian so it's ok
    "shopping cart" = "carrello"
    etc...

    you can check all words in that pages:

    - http://floower.vistaadv.com/carrello/
    - http://floower.vistaadv.com/checkout/
    - the shopping bag icon
    - the greeting near the name after login (example: Hi, name)

    you can check after login in.
  • Customer

    Posted by: jud69, Aug 8, 2017 at 14:51 (2 months ago)

    In the riverside.pot file I found all the words that I want to translate. I downloaded this file, translated some words, replaced the file in the same directory, cleaned cache, recharged the page, but nothing is changed.
  • Supporter

    Posted by: Kazim Vu, Aug 9, 2017 at 07:59 (2 months ago)

    Maybe some words are missing. My coders are checking and reply ASAP
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: jud69, Aug 9, 2017 at 10:44 (2 months ago)

    Yes, because I translated a lot of words, while, for example "back", "Your Rating", "in your bag" e maybe other are missing. No worry, the important thing is that this problem is resolved.
  • Customer

    Posted by: jud69, Aug 9, 2017 at 15:46 (2 months ago)

    ( I have another question, is it better open a new ticket or can I write in this one? )
  • Supporter

    Posted by: Kazim Vu, Aug 10, 2017 at 04:23 (2 months ago)

    Yes, we will finish this issue and please create a new one. Also, you can contact me via skype: itsonla to get direct support.
    Thank you and have a nice day!
    Regards,
  • Customer

    Posted by: jud69, Aug 10, 2017 at 08:19 (2 months ago)

    Perfect. How can I do whit the other missing words? I need to translate them because they are in my site.
  • Supporter

    Posted by: Kazim Vu, Aug 11, 2017 at 02:03 (2 months ago)

    Hi jud69
    You can translate at the Loco Translate>>Themes>>Riverside. If you have any problems please contact me.
    Regards,
  • Supporter

    Posted by: Kazim Vu, Aug 11, 2017 at 02:06 (2 months ago)

    sorry, my coders would like to check your site again. Can you provide your FTP accounts details? Currently, it's empty( see the attachment screenshot)
    Waiting your reply!
  • Customer

    Posted by: jud69, Aug 11, 2017 at 08:24 (2 months ago)

    Hi, I translated all the site with loco translate, but some words are missing. This is a big problem for me. Hope you can resolve this.
  • Supporter

    Posted by: Kazim Vu, Aug 13, 2017 at 06:29 (2 months ago)

    Hi jud69
    Please check and provide your FTP accounts again because it's empty, my coders did not see your web folder.(see the attachment screenshot)
    Waiting your reply!
  • Customer

    Posted by: jud69, Aug 28, 2017 at 08:59 (a month ago)

    Hi, sorry for the late answer, this FTP account should be all right. I hope you can solve the problem of missing words. Have a good day.
  • Supporter

    Posted by: Kazim Vu, Aug 29, 2017 at 06:07 (a month ago)

    Hi jud69
    Which words're missing? COuld you take some screenshot to describe it?
    I will check and show you how to translate them.
    Waiting your answer.......
  • Customer

    Posted by: jud69, Aug 29, 2017 at 09:34 (a month ago)

    Hi, I attached a file with missing words and translations in Italian.
  • Customer

    Posted by: jud69, Aug 29, 2017 at 10:59 (a month ago)

    I tried to translate this word but doesn't work, the same are whit:
    - don't show this popup again!
    - your rating
    - We’re sorry but the page you are looking for does nor exist. You could return to

    (This words are in the previous image but they aren't missing word)
  • Supporter

    Posted by: Kazim Vu, Aug 30, 2017 at 07:22 (a month ago)

    In this case, my coders will check and inform you asap!
  • Customer

    Posted by: jud69, Aug 30, 2017 at 08:26 (a month ago)

    Thank you, I will wait for your answer.
  • Supporter

    Posted by: Kazim Vu, Aug 31, 2017 at 02:19 (a month ago)

    Hi jud69
    I got the results from developers. You have to update to the lastest theme version(It has released 1 hour before) and translate again.
    Regards
  • Customer

    Posted by: jud69, Aug 31, 2017 at 08:56 (a month ago)

    Thank you for patience, I translated some words. there are only three words that can't translate, I'll explain, these three words are in "loco translate", but when I write the italian, translations don't change in the site. The words are:

    - Show 20 (shop --> select a category --> drop down menu)
    - in your bag (right menu after select one product, this word missing in loco translate)
    - Not Found (in the 404 error page)

    Hope you can help me with this last thing. Regards.
  • Supporter

    Posted by: Kazim Vu, Sep 1, 2017 at 01:02 (a month ago)

    Hi jud69
    Did you update the latest theme version yet? I have checked but i do not have a full permission with your Admin login. Please provide your full permission and let me know your current verion.
    Regards,
  • Customer

    Posted by: jud69, Sep 1, 2017 at 13:48 (a month ago)

    Hi, I installed the envato market plugin, activated the token and when I finished all that, I can view Riverside theme update avaible, but when I click on to start the update, nothing is happening.
  • Supporter

    Posted by: Kazim Vu, Sep 4, 2017 at 07:20 (a month ago)

    Hi jud69
    Maybe connect has lost but you must download and install manually at the http://themeforest.net/download
    Regards,
  • Customer

    Posted by: jud69, Sep 4, 2017 at 08:53 (a month ago)

    Hi, I updated the theme, but there are another 2 problems:

    1 - The "Dettagli account" page still missing;

    2 - The words are in loco translate but when I translate in Italian they can't works (see attachment).

    Why these problem??? All other words in the site are ok.
  • Customer

    Posted by: jud69, Sep 4, 2017 at 10:38 (a month ago)

    The second point are ok except the word "in your bag".
  • Supporter

    Posted by: Kazim Vu, Sep 5, 2017 at 06:41 (a month ago)

    Hi jud69
    As i mentioned many times, please provide your full permission of Admin login accounts. I could not check and fix without it.
    Regards,
  • Supporter

    Posted by: Kazim Vu, Sep 5, 2017 at 06:55 (a month ago)

    About the word "in your bag", you can translate at the /wp-content/themes/riverside/templates/woocommerce/minicart.php file
  • Customer

    Posted by: jud69, Sep 5, 2017 at 08:14 (a month ago)

    Hi, I solved this issue. Have a good day!

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible