• Customer

    Problem with menu and footer in single product page

    Post by: jud69 Aug 3, 2017 at 10:25 (16 days ago)
    Hello, I bought your theme, Riverside, and I've a problem with the menu and footer.
    I'll explain. In all the site, menu and footer are the same except in the single product page (I chose “top right menu” for the left menu and custom menu for the right, logo is in the middle). In this page the menu is one while in all the site I used two menu, how I said before. I noticed that menu I want to use is in the custom link, it name is “product layout 1”. How I can use this menu for the product page? Same problem for footer.

    Can I also have more infomation on translating the "shopping cart" and "checkout" page? I have installed the Italian package for woocommerce, the whole site is in Italian except for these two pages.

    Thank you

  • Supporter

    Post by: Kazim Vu, Aug 4, 2017 at 03:41 (15 days ago)

    Hi jud69
    I would like to check directly on your site however your site is in maintenance mode. Could you please provide your Admin login accounts details via secret information area ? I will check and show you how to solve these issues.
    Waiting your reply!
    REgards,
  • Customer

    Post by: jud69, Aug 4, 2017 at 08:37 (15 days ago)

    Hi, now there is a new problem, I don't now why. When I click on a product, the page is a 404 error, but the permalink is correct.
  • Supporter

    Post by: Kazim Vu, Aug 6, 2017 at 08:40 (13 days ago)

    Hi jud69
    - I checked on your site and did not get the page is a 404 in the single product page( See the attachment screenshot).
    - About translating the "shopping cart" and "checkout" page, you can translate these string by Loco Translate plugin
    - About to show the product layout 1 page include products issues. In this page, you can add some short codes as the Product Category, featured products, Recent products,...( you can see at the product layout 1 test page on your site)
    If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!
  • Customer

    Post by: jud69, Aug 7, 2017 at 10:33 (12 days ago)

    Hi, thank you for the answer. I try to add some short codes and it's all right, but the problem is different, because menu and footer are always different when I click on on a product to buy it (see the attachment screenshot). I don't want to show in product page all products because I used the 'shop' page to show all product category, so this page is ok; I want to change only menu and footer in single product page, when I want to buy, for example, one pack of pasta. In the single-product.php ( in the original theme, no child ), there is this code: get_header( 'shop' ); ?> I tried to remove 'shop' because I thought that it was the problem but didn't was that. I hope that you can help me to change these things. Thank you.
  • Supporter

    Post by: Kazim Vu, Aug 8, 2017 at 07:30 (11 days ago)

    Hi jud69
    Could you provide your full Admin login permission? Curently, i could not check your web's seting
    Waiting your reply!
    r=Regards,
  • Supporter

    Post by: Kazim Vu, Aug 8, 2017 at 07:40 (11 days ago)

    Also, please go to the dashboard choose Riverside>>Theme options>>Developers>> and turn off the developer mode as the attachment screenshot and lemme know your results.
    Waiting your reply!
  • Customer

    Post by: jud69, Aug 8, 2017 at 08:56 (11 days ago)

    Thank you very much, the problem it was the developer mode, now menu and footer are ok. Have a great day!!
  • Customer

    Post by: jud69, Aug 8, 2017 at 09:12 (11 days ago)

    Last thing, how can I translate "shopping cart" and "checkout" page with Loco Translate?? I do not know this plugin if you can help me is better, but only if you can. Thanks again.
  • Supporter

    Post by: Kazim Vu, Aug 8, 2017 at 09:55 (11 days ago)

    Hi jud69
    Can you show me your words? "shopping cart" = ??? "checkout" =???. I will check and help you
    Regards,
  • Customer

    Post by: jud69, Aug 8, 2017 at 13:25 (10 days ago)

    Hi, some example are:

    "total" = "totale"
    "summary" = "sommario"
    "checkout" is the same in Italian so it's ok
    "shopping cart" = "carrello"
    etc...

    you can check all words in that pages:

    - http://floower.vistaadv.com/carrello/
    - http://floower.vistaadv.com/checkout/
    - the shopping bag icon
    - the greeting near the name after login (example: Hi, name)

    you can check after login in.
  • Customer

    Post by: jud69, Aug 8, 2017 at 14:51 (10 days ago)

    In the riverside.pot file I found all the words that I want to translate. I downloaded this file, translated some words, replaced the file in the same directory, cleaned cache, recharged the page, but nothing is changed.
  • Supporter

    Post by: Kazim Vu, Aug 9, 2017 at 07:59 (10 days ago)

    Maybe some words are missing. My coders are checking and reply ASAP
    Thanks for your patience!
    Regards,
  • Customer

    Post by: jud69, Aug 9, 2017 at 10:44 (10 days ago)

    Yes, because I translated a lot of words, while, for example "back", "Your Rating", "in your bag" e maybe other are missing. No worry, the important thing is that this problem is resolved.
  • Customer

    Post by: jud69, Aug 9, 2017 at 15:46 (9 days ago)

    ( I have another question, is it better open a new ticket or can I write in this one? )
  • Supporter

    Post by: Kazim Vu, Aug 10, 2017 at 04:23 (9 days ago)

    Yes, we will finish this issue and please create a new one. Also, you can contact me via skype: itsonla to get direct support.
    Thank you and have a nice day!
    Regards,
  • Customer

    Post by: jud69, Aug 10, 2017 at 08:19 (9 days ago)

    Perfect. How can I do whit the other missing words? I need to translate them because they are in my site.
  • Supporter

    Post by: Kazim Vu, Aug 11, 2017 at 02:03 (8 days ago)

    Hi jud69
    You can translate at the Loco Translate>>Themes>>Riverside. If you have any problems please contact me.
    Regards,
  • Supporter

    Post by: Kazim Vu, Aug 11, 2017 at 02:06 (8 days ago)

    sorry, my coders would like to check your site again. Can you provide your FTP accounts details? Currently, it's empty( see the attachment screenshot)
    Waiting your reply!
  • Customer

    Post by: jud69, Aug 11, 2017 at 08:24 (8 days ago)

    Hi, I translated all the site with loco translate, but some words are missing. This is a big problem for me. Hope you can resolve this.
  • Supporter

    Post by: Kazim Vu, Aug 13, 2017 at 06:29 (6 days ago)

    Hi jud69
    Please check and provide your FTP accounts again because it's empty, my coders did not see your web folder.(see the attachment screenshot)
    Waiting your reply!

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