• Customer

    Wrong Purchase

    Posted by: 19chadsmith95 Jul 27, 2017 at 02:53 (2 months ago)
    I have accidentally purchased the Prestashop version of "Smile" opposed to the Wordpress version. May I please have refund as I have zero understanding of Prestashop and in return, purchase the Wordpress version of the same theme template?

    Thank you.

  • Supporter

    Posted by: David, Jul 27, 2017 at 03:51 (2 months ago)

    Hi 19chadsmith95
    You buy an other theme in my Wordpress version (https://themeforest.net/user/kutethemes/portfolio) . Then send the purchase code to us check. After that we're refund Prestashop for you.
    Regards!
  • Customer

    Posted by: 19chadsmith95, Jul 27, 2017 at 16:38 (2 months ago)

    Thank you for your help. I would like a refund on the Prestashop purchase. Here are the codes:

    Prestashop: ef8c6511-7ddc-40b3-a751-b3c19a666fde

    Wordpress: 5fe84833-d473-47e6-8be2-512d74076eb7

    Thank you.
  • Supporter

    Posted by: David, Jul 28, 2017 at 07:01 (2 months ago)

    Hi 19chadsmith95
    Thank your for your comment
    I will send your requirement to my boss. I will reply you soon.
    Regards!
  • Customer

    Posted by: 19chadsmith95, Jul 28, 2017 at 22:16 (2 months ago)

    Thank you!
  • Customer

    Posted by: 19chadsmith95, Jul 28, 2017 at 04:08 (2 months ago)

    http://ee8.297.myftpupload.com

    this is my domain. in addition to refund, can you also help me to upload the demo content from homepage 12? i am having difficulty with this process and the "readme.txt" is blank.

    Thank you, :)
  • Supporter

    Posted by: David, Jul 28, 2017 at 07:05 (2 months ago)

    Hi mate.
    We got your issue that you provided.
    Could you please provide us your website back-end + FTP account?
    Thanks and looking forwards to getting back your reply soon.
    Regards.
  • Customer

    Posted by: 19chadsmith95, Jul 28, 2017 at 22:19 (2 months ago)

    WP Admin
    Username: 19chadsmith95@gmail.com
    Password: Jenny@SIS1

    SFTP
    Host Name: ee8.297.myftpupload.com
    Username: ee8241254953310
    Password: Jordan@Like1
  • Customer

    Posted by: 19chadsmith95, Jul 31, 2017 at 17:15 (2 months ago)

    Any updates on these?

    Thank you for your help!
  • Supporter

    Posted by: David, Aug 2, 2017 at 03:42 (2 months ago)

    Hi mate
    I'ving install our latest theme version on your site, I will reply you soon.
    Regards!
  • Supporter

    Posted by: David, Aug 9, 2017 at 02:09 (2 months ago)

    Hi mate
    Pls check your site. For any queries please feel free to contact us.
    Regards!
  • Customer

    Posted by: 19chadsmith95, Aug 10, 2017 at 06:13 (2 months ago)

    Thank you for your help.
    I notice that the latest theme version is available, however there are no "shop" pages.

    Can you help me finding these and uploading theme to the site please?

    Thank you!
  • Supporter

    Posted by: David, Aug 14, 2017 at 08:28 (2 months ago)

    Hi mate
    I did get your requirement, could you pls getting back to us with more detail descriptions or some screenshots.
    I will be easy to get it.
    Regards!

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