• Customer

    Hi, I purchased the wrong theme by mistake!

    Posted by: cktran Jun 1, 2017 at 02:29 (6 months ago)
    Greetings, I've accidentally purchased the wrong one. I am very new to Shopify and was not aware that there were 2 versions of the Milano theme, and so I purchased the incorrect one when what I needed was the "Drag & Drop" version. Just found out right after when I went to modify the settings, because it was completely different from when I first saw my friend use it.

    Please issue me a refund if possible, I wish to purchase the Drag & Drop version immediately!

  • Supporter

    Posted by: shopifysupport, Jun 1, 2017 at 14:39 (6 months ago)

    please contact to our theme.

    Regards, Andy
  • Customer

    Posted by: cktran, Jun 2, 2017 at 21:09 (6 months ago)

    This is the place that I was told to come.
    After purchasing, the theme's support link is in the email notification. Clicking on it brings me to theme forest > Clicking to support redirects me to this support site.
  • Customer

    Posted by: cktran, Jun 1, 2017 at 20:15 (6 months ago)

    Hello, I am not sure I understand.
    From the Themeforest site for the wrong Milano Theme I bought, I went to Support, and was brought here by a redirect link to ask for support.

    Where should I go to ask for help?
  • Supporter

    Posted by: shopifysupport, Jun 5, 2017 at 07:38 (6 months ago)

    Ok I will ask kutetheme and give refund link to you.

    Regards, Andy
  • Supporter

    Posted by: shopifysupport, Jun 5, 2017 at 07:50 (6 months ago)

    hi,
    I didn't advertise about "Drag and drop". So what do you want to customize this theme?

    this is link for refund: https://themeforest.net/refund_requests/new

    Regards,Andy

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