• Customer

    Theme issues

    Post by: drlaforge May 2, 2017 at 13:37 (3 months ago)
    Having issues with the theme. The images on homepage 19 does not display properly. On a regular square monitor the images display properly in the banner. On a widescreen Monitor in chrome there is a big white line down the center of the images. It doesn't resize like the rest of the theme. In Internet explorer it does size right. I have attached screenshots.

    Also having issues with the carousel displaying properly. If I add certain collections to the carousel I cannot get 3 products to show properly. I tried several times to upload the images and it fails.

  • Supporter

    Post by: shopifysupport, May 3, 2017 at 10:29 (3 months ago)

    Hi,

    please add my email to your store.

    I will check and resolve your problem

    my email is chungk4bictu@gmail.com

    Regards, Andy
  • Customer

    Post by: drlaforge, May 3, 2017 at 13:51 (3 months ago)

    Andy,

    You are already added to my shop.

    thanks,
  • Supporter

    Post by: shopifysupport, May 3, 2017 at 15:35 (3 months ago)

    Hi,
    I have received this report when login to your admin.

    http://prntscr.com/f3oa4a

    And please send to me your screenshot.

    Thanks

    Regards, Andy
  • Customer

    Post by: drlaforge, May 3, 2017 at 23:38 (3 months ago)

    https://justyourdesignstest.myshopify.com/admin is what it should be. It shows wrong website in the domain and I can't change it.

    On the home page cannot find a way to make the product groups full width? On the products page cannot make the products full width. I do have the full width selected in the theme options.

    To give you an example, this site is using the boutique theme. https://www.tuffoutdoors.com/
  • Supporter

    Post by: shopifysupport, May 4, 2017 at 00:58 (3 months ago)

    Hi,
    + About problem, make fullwidth on product page. you can see this image: http://prntscr.com/f3ujof

    + On the home page cannot find a way to make the product groups full width? => Please send to me screenshot which you want. I can not imagine which you want.

    Regards, Andy
  • Customer

    Post by: drlaforge, May 4, 2017 at 01:20 (3 months ago)

    Screenshot added. The product groups is not full width of page, headers is not full width full with either. Added a screen shot.. If you scroll the page down the header will go full width till you scroll all way back up. Screenshot added.
  • Customer

    Post by: drlaforge, May 4, 2017 at 01:57 (3 months ago)

    Also on the product page... I know i can add more columns but that is not what I am looking for. the rest of the theme on the home page is full with . THe slider and the footer... The page is as wide as the header. I added another screenshot
  • Customer

    Post by: drlaforge, May 5, 2017 at 14:10 (3 months ago)

    Andy,

    Can you help with these issues?
  • Supporter

    Post by: shopifysupport, May 5, 2017 at 14:16 (3 months ago)

    Hi,
    do you want to have fullwidth at home page?

    this one is a customize requirement.

    About header problem. I think this one is style of header.

    I still don't detect your problem

    Regards, Andy
  • Customer

    Post by: drlaforge, May 5, 2017 at 14:59 (3 months ago)

    Andy,

    Okay.

    Thanks,
  • Supporter

    Post by: shopifysupport, May 6, 2017 at 10:28 (3 months ago)

    Yes, if you have other problem, please tell me.

    Regards, Andy
  • Customer

    Post by: drlaforge, May 6, 2017 at 13:08 (3 months ago)

    Did you read the information I put under the secret information? I had questions for you.
  • Supporter

    Post by: shopifysupport, May 7, 2017 at 03:54 (3 months ago)

    Hi, you can contact to me via my email: chungk4bictu@gmail.com
    or via skype: chungdt2308

    my price for this customization is 100$

    and my paypal: dtchung@ictu.edu.vn

    I will resolve your problem immediately when you agree.

    Have a nice day!

    Regards, Andy
  • Customer

    Post by: drlaforge, May 8, 2017 at 14:41 (3 months ago)

    I am having 2 issues with the theme...

    1.Inventory is not tracking properly. I add 26 items and it still says many available and it lets me add as many to the cart as I want to add.
    2. Bullets points are not showing up in description when I add them to products.
  • Customer

    Post by: drlaforge, May 8, 2017 at 17:11 (3 months ago)

    Another issue I ran into is the product variants are not working either.
  • Supporter

    Post by: shopifysupport, May 9, 2017 at 04:50 (3 months ago)

    Hi, I will check and resolve you problem soon.

    ah, I built this theme. if you want to help, then I think that I can help to develop your website.

    You only give me your requirement or your feedback and I will complete your website.

    So you can save your time.

    Regards, Andy
  • Customer

    Post by: drlaforge, May 9, 2017 at 14:43 (3 months ago)

    Andy,

    I don't have a lot to spend on the site. That is why I am doing it myself. What do you charge for something like that?

    thanks,

    Derrick LaForge
  • Customer

    Post by: drlaforge, May 9, 2017 at 14:43 (3 months ago)

    Andy,

    I don't have a lot to spend on the site. That is why I am doing it myself. What do you charge for something like that?

    thanks,

    Derrick LaForge
  • Supporter

    Post by: shopifysupport, May 9, 2017 at 18:20 (3 months ago)

    Hi,
    this one: Another issue I ran into is the product variants are not working either.

    I have fixed it. It is working now. But you insert other code to product detail. It is conflict with my code.

    Please remove it.

    About other task:

    I am having 2 issues with the theme...

    1.Inventory is not tracking properly. I add 26 items and it still says many available and it lets me add as many to the cart as I want to add.
    2. Bullets points are not showing up in description when I add them to products.

    please send your screenshot to me

    Regards, Andy

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible