Support Service will Close for Lunar New Year

From: 11th February, 2018 to 20th February, 2018
We will re-open: 21st February, 2018
289 topics
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Responsivesness

By Uptimizers in WordPressBoutique, Jan 29, 2018 at 10:09

Good morning
I have checked and found that you have not activated my theme. Please activate it and provide your WP Admin login + FTP or Cpanel accounts details via secret information area. I will check and help you.
Regards

1

By: Kazim Vu
20 days ago Jan 30, 2018 at 01:18

No Support

By zapposhusse in WordPressWorldmart, Jan 29, 2018 at 10:49

If you have any questions, please connect via skype: itsonla, i am there.

2

By: Kazim Vu
20 days ago Jan 30, 2018 at 01:15

Page About_Instragram Problem

By Smcopywriter in WordPressType, Jan 19, 2018 at 17:49

Good morning
It still does not work. Can you do it? If you have other questions, not hesitate to contact with me
Regards

18

By: Kazim Vu
20 days ago Jan 30, 2018 at 01:35

Shopify theme requiring updates for full compatibility

By benconverse in ShopifyX.Shop, Jan 29, 2018 at 18:16

Hi,
Please add my email to your store.
I will check and feedback your issue soon.
My email is chungk4bictu@gmail.com

Regards, Andy

1

By: shopifysupport
20 days ago Jan 30, 2018 at 10:18

kuteshop 3 installed but some portion does not appear

By saiful043 in WordPressKuteShop, Jan 30, 2018 at 05:32

Hi
The cause maybe something's wrong. I have removed it.
-About the top bar menu right issue, it will be displayed when you have installed the wpml plugin ( language and currencies switcher)
-About the logo display at the sticky menu issue, it's the default of theme, it 's not there( you ...

3

By: Kazim Vu
20 days ago Jan 30, 2018 at 07:43

Double data on contact page

By reno126 in PrestashopTechOne, Jan 29, 2018 at 13:40

Dear all,

Please copy this file and replace in folder ../modules/psframework/widgets/storemap to change the thing you found out above.
Or you can wait for the update version.

Regards,
Yame

5

By: yame
19 days ago Jan 31, 2018 at 09:40

How can i make worldmart: custom menu title clickable?

By hknerdr in WordPressWorldmart, Jan 27, 2018 at 13:41

Good morning
My developers have checked and said that you need to custom by yourself or contact to customized services, where they will custom that function. I am really sorry because i have not help much in this case.
Regards

7

By: Kazim Vu
19 days ago Jan 31, 2018 at 04:20

Can't Edit Sidebar Navigation

By ktaylor495 in WordPressBigshop, Jan 29, 2018 at 12:44

Good morning
Do you have any changes on your site? Please backup all your site before and then update it.
To update Kute theme:
Step 1: Backup your site( Include codes + Database)
Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
( you can refer this ...

3

By: Kazim Vu
19 days ago Jan 31, 2018 at 00:45

Products page

By thekookyklub in WordPressNost, Jan 29, 2018 at 16:55

Hi there,
We we can show an image above each sub-category. But you need to Customize Services. You can come here to Customized Services:
1. http://prntscr.com/hpfpy2
2. http://prntscr.com/hpfq98

Regards,

3

By: hoangthikhanhbg
19 days ago Jan 31, 2018 at 04:10

how to edit footer kuteshop

By francisco78 in HTML TemplatesKuteShop, Jan 24, 2018 at 14:36

Good morning
I am very glad when your problem solved. If you have other questions, do not hesitate to contact with me.
Thank you and Have a great day!

6

By: Kazim Vu
19 days ago Jan 31, 2018 at 00:29

Hide add to cart in menu

By thuisinbuitenland in WordPressTuran, Jan 30, 2018 at 11:22

Hello thuisinbuitenland,

- To hide Add to cart button on homepage, you can use another style of Product grid style in Theme Options Settings > WooCommerce (attach_1)

- To remove login button in the header: please provide us your login account + ftp. We will help you to do this

Looking forwards to ...

2

By: yame
19 days ago Jan 31, 2018 at 01:26

Remove text

By boraerd in ShopifyTechone, Dec 23, 2017 at 11:52

I have fixed your issue.
Please check it again
Regards, Andy

28

By: shopifysupport
17 days ago Feb 1, 2018 at 16:02

Theme not mobilefriendly/repsonsive

By Uptimizers in WordPressBoutique, Jan 28, 2018 at 22:31

Hi
Maybe some things wrong, please refer this documentation and let me know your results: https://localise.biz/wordpress/plugin/beginners
If it does not work, please connect via skype: itsonla. I will check and help you.
Regards

5

By: Kazim Vu
19 days ago Jan 30, 2018 at 16:11

Dropdown not working

By ourchurchdotcom in WordPressMaxstore, Jan 18, 2018 at 20:30

Good morning
Yes, my developers have added minicart that's why they need to change. If the "Login/Register" there then your minicart, it will it will jump down the line. Do you want to do as the attachment screenshot?

Regards

12

By: Kazim Vu
19 days ago Jan 31, 2018 at 01:07

Woo Commerce 3.3.0 update

By gb3k in WordPressBoutique, Jan 30, 2018 at 22:54

Good morning
You should not update it. The cause by my developers, they need to test before. You can update in the next theme versions. If you have other questions, do not hesitate to contact with me.
Thank you and Have a great day!

1

By: Kazim Vu
19 days ago Jan 31, 2018 at 00:38

API KEY

By soleda in WordPressTechOne, Jan 31, 2018 at 08:06

Good morning
I am not clear your intention. Could you please connect via skype: itsonla, i would like to live chat and help you.
Regards

1

By: Kazim Vu
18 days ago Feb 1, 2018 at 01:37

The banners on the techone02 homepage do not work

By killua82 in PrestashopTechOne, Jan 31, 2018 at 11:19

Hello killua82,

We do not design to add link for banner. It should be modify in code.
I will send your accounts to my coder to check. And I will inform you whenever I get any his feedback

Regards,
Yame

1

By: yame
18 days ago Feb 1, 2018 at 06:43

'Select options' on products

By thekookyklub in WordPressNost, Jan 31, 2018 at 11:43

Hi there,

We have changed the "Select Options" done. You must setup the Product shop layout (in Theme options) is Product style 01.
You can see image: http://prntscr.com/i8frmz

Regards,

1

By: hoangthikhanhbg
18 days ago Feb 1, 2018 at 01:10

Tab and Snap Grid issue

By aliazadi in WordPressWorldmart, Jan 30, 2018 at 18:11

So now please can you help me to create again the tabs for posts then I will check it for you

3

By: yame
18 days ago Feb 1, 2018 at 01:31

Search bar missing from mobile view

By Mikycoud in WordPressFastShop, Jan 31, 2018 at 14:15

Good morning, Mikycoud
By the default of theme, the search bar, it does not include in the FastShop theme. You can check on my demo here: https://fastshop.kutethemes.net
In your case, you have to custom by yourself or connect to customized services, where they will help you. I am really sorry because i ...

1

By: Kazim Vu
18 days ago Feb 1, 2018 at 02:16

Add To Cart and Home Page Blank Page (white page error)

By webmaker2016 in WordPressFameshop, Jan 31, 2018 at 02:05

Your site have re-installed. Please check again and let me know your results
Regards

3

By: Kazim Vu
18 days ago Feb 1, 2018 at 05:52

Image sizes or aspect ratio

By gb3k in WordPressBoutique, Jan 31, 2018 at 16:33

Good morning, gb3k
Thank for using my theme. All your product images, they should be 1000x1000px or more. If you have other questions, do not hesitate to contact with me.
Regards

1

By: Kazim Vu
18 days ago Feb 1, 2018 at 01:02

Mobile Responsive

By Underboss in ShopifyX.Shop, Jan 24, 2018 at 16:18

Hi,
I have adjusted your banner on mobile. please check it again.

Regards, Andy

6

By: shopifysupport
17 days ago Feb 1, 2018 at 16:09

Unable to activate Maxstore-toolkit error 500

By radustoia in WordPressMaxstore, Jan 27, 2018 at 14:58

Good morning
I have checked and found that the cause maybe by your host. Please switch the PHP version 7.1.13 to 5.6.x and then increase the max_execution_time = 360. Please do it and let me know your results.
https://kirwanspharmacy.ie/info.php
Regards

3

By: Kazim Vu
18 days ago Feb 1, 2018 at 00:52

No template for My account section?

By hknerdr in WordPressWorldmart, Jan 30, 2018 at 08:17

Originally I thought that your My account page displayed with 404 page. So I configured something and now it works.

However if you want to create a new page as you mean, I already replied you on another ticket.
My account page: We develop theme basing on Woo. And we just pay ...

3

By: yame
17 days ago Feb 2, 2018 at 02:21

Redirection problem on checkout

By fernandocoello in WordPressTechOne, Nov 24, 2017 at 10:37

Hi
Could you please describe more details with video shot? I have check and found that it still work s fine. Also, please connect me via skype: itsonla. I would like to live chat and have some questions for you.
Regards

19

By: Kazim Vu
18 days ago Feb 1, 2018 at 09:14

payment

By luisdsousa in PrestashopLeka, Feb 1, 2018 at 10:53

Hello luisdsousa,

I am quite confused for your issue. Please tell me clearer.
If you want to disable any sidebar block, you can go to Ovic Layout control > in Sidebar tab, go to your page you want to remove the left or right sidebar there
Or I am misunderstanding you...

Waiting for ...

1

By: yame
14 days ago Feb 5, 2018 at 04:27

Maps not working

By Daghes in WordPressJazmine, Jan 19, 2018 at 15:55

Hello,

We checked the issue with both demo page and your page and we see that with IE, on demo, contact us page still displays well, yours does not.
And we would like to tell you that we just support From version 9 or above. With the lower version of IE, it ...

7

By: yame
17 days ago Feb 2, 2018 at 09:13

Wishlist won't autorefresh

By Daghes in WordPressJazmine, Feb 1, 2018 at 12:38

Hello Daghes,

Thanks for finding this. We will update on the next version.
Please wait for the new one then update for your site

Regards,
Yame

1

By: yame
17 days ago Feb 2, 2018 at 09:07

Product not showing on Content Block & Brands not showing on home page

By Electro2017 in ShopifyTechone, Feb 1, 2018 at 14:33

Hi,
please send to me your screenshot or your link which show your issues.
Thanks your feedback.

Regards, Andy

1

By: shopifysupport
17 days ago Feb 1, 2018 at 16:04

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