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By rimarx in PrestashopSuperShop, Sep 28, 2017 at 09:41

Ok, I'll wait, thanks for notifying

2

By: rimarx
21 days ago Sep 29, 2017 at 13:01

Product search error

By 2404pawel in PrestashopTechOne, Oct 15, 2017 at 23:53

HI.
1. So you wil not help me to fix it? In backoffice there is option to productseach "Hidden on Sticky" I have it disabled so it sould be visible on sticky but it doesn't work. So I had to do it on my own. But it should work in your ...

7

By: 2404pawel
a day ago Oct 19, 2017 at 07:34

Ovic - Categories size chart.

By gcharbit in PrestashopLogancee, Oct 19, 2017 at 00:08

Hi Yame,

Thank you for you doc. It works fine.

The other point is not a problem. I'd like to know if there is an Ovic module to get email adress of customers in order to send them Newsletter, like there was in Leka theme (see attached file) on eternels-bijoux.com

2

By: gcharbit
a day ago Oct 19, 2017 at 13:15

Slide proble

By Yusif86 in PrestashopTechOne, Oct 19, 2017 at 10:39

Helllo!
Thanks for your responding!
Now I'm sending to you pictures which I dont change the fields.
As you know there are three main pictures in main slider.I can not change the pictures!
Sinecerly, Yusif!

2

By: Yusif86
21 hours ago Oct 20, 2017 at 05:34

Defer.js is not adding on my website

By globalworksrl in PrestashopTechOne, Oct 19, 2017 at 12:02

ok that I had solved now just please help me why my search not working...

ui element not found.. the

3

By: globalworksrl
20 hours ago Oct 20, 2017 at 07:13

out of stock not working well

By smarg in PrestashopBoutique, Sep 23, 2017 at 12:16

Hello

Now can you provide me again all your login account?
For this issue, my coder will update for just only your site. So if you update your site in the future, please BE CAREFUL because we will not support for the customized size anymore (it means that in case you update ...

7

By: yame
5 days ago Oct 16, 2017 at 02:51

Facing lots of issues

By odeostudio in PrestashopSuperShop, Oct 14, 2017 at 08:57

Please try to clear cache. The screens I sent you are the result I took from my computer :(

3

By: yame
3 days ago Oct 18, 2017 at 01:01

Demo

By exatzidakis in PrestashopLogancee, Oct 18, 2017 at 13:47

Hi mate.

Some of elements for the site are from the demo.
What happened with your site? If you cannot install the theme as demo, please provide me your back end account, I will help you

Regards,
Yame

1

By: yame
2 days ago Oct 19, 2017 at 00:55

Template not save modification

By sixorsrl in PrestashopBoutique, Oct 18, 2017 at 14:34

Hi,
Could you provide me your pw of FTP account?

Thanks

2

By: yame
a day ago Oct 19, 2017 at 09:09

Problem with section in diferents languages

By dhutchinson in PrestashopLeka, Oct 19, 2017 at 09:59

Hello,

I've checked your site and I also see that in the other languages, some elements are missed.
I already check our new version of the theme and I don't get the same error.
So please provide me your email, I would like to send you the new update package. You should ...

1

By: yame
a day ago Oct 20, 2017 at 01:53

THEME VERSION NOT COMPATIBLE WITH PRESTASHOP 1.7

By luiseduardo17 in PrestashopSuperShop, Oct 6, 2017 at 21:17

Dear mate,

We are on the processing to finish updating. The Supershop theme with PS 1.7 is going to be uploaded on themeforest.
Please be patient to wait for us for a couple of time. We will inform you when it is available.

Thank you so much!
Regards,
Yame

6

By: yame
a day ago Oct 20, 2017 at 01:59

Header

By gcharbit in PrestashopLogancee, Oct 19, 2017 at 13:27

Hi,

Can you provide me your login account?
I will guide you how to config

Regards,
Yame

1

By: yame
a day ago Oct 20, 2017 at 03:15

problem installing techno on prestashop 1.7.0.0

By oklastar277 in PrestashopTechOne, Sep 22, 2017 at 18:28

Hello,
I understand that you are feeling uncomfortable. But we are not able to install normally on your site. Strangely, our coders are trying find the cause! Immediately upon completion we will inform you. If you need any direct help you can contact our admin: kutethemes@gmail.com

11

By: minhtu7389
21 days ago Sep 29, 2017 at 08:11

Long server waiting time (made by oviclayoutcontrol)

By vagabondapl in PrestashopBoutique, Sep 25, 2017 at 17:18

Dear mate,

I will continue support for you instead of "minhtu7389". He will be off for a few days.
About your issue, I understand that you are getting stuck with server loading speed. However it would be hard for us when we are highly focused on developing the new framework and we ...

5

By: yame
14 days ago Oct 6, 2017 at 10:30

Header Color

By JOHNLORGAN in PrestashopTechOne, Sep 30, 2017 at 14:05

Hi mate.

How is your site now? Do you need any assistance?
If not, we will close this ticket for more few days.

Regards,
Yame

5

By: yame
3 days ago Oct 17, 2017 at 09:19

My home doesnt look like you demo

By Brth in PrestashopLeka, Oct 3, 2017 at 15:03

Hi mate.

How is your site now? Do you need any assistance?
If not, we will close this ticket for more few days.

Regards,
Yame

5

By: yame
3 days ago Oct 17, 2017 at 09:20

SSL Ajax Search error

By 2404pawel in PrestashopTechOne, Sep 21, 2017 at 18:06

Oh. For this problem, you just need to re-update the image for menu and regenerate thumbnails for brand.

16

By: yame
12 days ago Oct 9, 2017 at 01:06

Blank produce page

By dhutchinson in PrestashopLeka, Oct 2, 2017 at 12:33

Our coders checked your site really carefully. They could not understand what the reason is. In fact, all previous themes don't have the same problem with yours. Therefore you need to update to the current version to make sure that our theme runs well. In case your site has been ...

11

By: yame
8 days ago Oct 13, 2017 at 01:40

A lot of problems with your template

By OCHOA in PrestashopSmile, Oct 2, 2017 at 02:13

Dear mate.

It is quite hard for us if we cannot check the problem in your site, just because it may relate to hosting, ...
However, if it's possible to create a new PS default or solve this, you can ask for refund and buy another our template.

Regards,
Yame

12

By: yame
6 days ago Oct 14, 2017 at 06:45

Pagination error

By dekked in PrestashopBoutique, Oct 11, 2017 at 11:50

OK, no problem :) We have updated your site. I think it is ok now. Pls clear cache before checking it.

3

By: minhtu7389
8 days ago Oct 13, 2017 at 01:28

Align the submenu on the left/center

By mutart in PrestashopSmile, Oct 12, 2017 at 13:34

Hello,

Thanks for your contacting to support service.
As I checked your site, I can see that you are using Boutique theme, not Smile theme. How can you have the account of Boutique theme?
You are creating the ticket on Smile template, and I just see you bought only Smile theme. So I ...

1

By: yame
8 days ago Oct 13, 2017 at 01:14

Demo data ZIP is damaged

By rendloid in PrestashopLogancee, Oct 9, 2017 at 11:25

Hello mate.

I already replied your email, please check it or via in this ticket.

For you problem, my coder has checked and we found out that the problem is caused by your hosting.
It has this message (attached file) and we don't have the permission to be able to install the theme ...

5

By: yame
7 days ago Oct 14, 2017 at 02:16

TEMPLATE MODIFICATION

By SetoKyba in PrestashopSuperShop, Sep 12, 2017 at 16:00

Oh. This is our default design. Currently we don't allow to display vertical menu.
Therefore you don't see it on mobile, mate ;)

12

By: yame
3 days ago Oct 18, 2017 at 01:13

Version not compatible

By orderdelartisan in PrestashopSuperShop, Oct 3, 2017 at 12:35

Ok mate.

I am willing to support for you.
I will close this ticket. And if you have any problems, you can submit a new one. I will check and help you

Regards,
Yame

20

By: yame
2 days ago Oct 18, 2017 at 09:13

New pictures in Flexible groups banners module don't work.

By KasiaZ85 in PrestashopLeka, Sep 10, 2017 at 09:55

Ok mate. So if you need my help, I will try in this ticket.

Regards,
Yame

23

By: yame
2 days ago Oct 19, 2017 at 01:02

I have an error when activate the theme (SCROLL)

By anibalore in PrestashopTechOne, Oct 18, 2017 at 21:35

Hello mate.

It's because you still don't import the data for your site so that's why there are nothing in homepage.
Please go to PSFramework > And click to DATAS IMPORTER button then upload.

Try and tell me your result. Hope you can do this well.
Regards,
Yame

1

By: yame
2 days ago Oct 19, 2017 at 01:09

INSTALLATION SERVICE

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