34 topics
Contact Page Store Hour and Store Image

By afkstore in PrestashopTechOne, Jun 1, 2018 at 16:41

I have a session cookie problem, if you clean cache or use incognito tab you can login


By: afkstore
3 days ago Jun 21, 2018 at 10:17

Add Google fonts to Logancee Theme

By valedima in PrestashopLogancee, Jun 1, 2018 at 11:31

It doesn't work.
I have already edit the header.tpl with the link of the Google's font that I want and changed the CSS, but when I go on the website appear another "default" font that replace it.


By: valedima
a day ago Jun 22, 2018 at 11:41

Cart price is not shown correctly

By blaz1988 in PrestashopLondon Stars, Jun 22, 2018 at 12:22

I have issue with cart view. When user add product to the cart, price is not shown as it should. It shows only half box near "My Cart"
Please checkout image in attachment.


By: blaz1988
a day ago Jun 22, 2018 at 12:22

Impossible to load declinations

By najjar06 in PrestashopTechOne, Jun 22, 2018 at 12:24

I have a problem with the declensions: impossible to load declinations when making a selection, on the console navigator we see a 500 internal server error.
I changed the server perfermances in php.ini but the problem still resists.
No problem with the default theme (classic).
Here is an example of a product: https://boulouna.tn/gresses-ete/7-34-mousseline-fashion-dress.html
Also ...


By: najjar06
a day ago Jun 22, 2018 at 12:24

Issue with Fashion - Advanced Top Menu

By blaz1988 in PrestashopLondon Stars, Jun 22, 2018 at 13:58

When I add main item or submenu item in Advanced Top Menu, the item title is not visible on Admin page which makes configuring items very hard.


By: blaz1988
a day ago Jun 22, 2018 at 13:58

Featured / best / new products on the main page for other languages (shops)

By emium7 in PrestashopLondon Stars, Jun 22, 2018 at 17:18

Hi, I`m enable multistore for EN / SK / RU / CZ languages. But i give up, i am not able to activate Featured / best / products on SK / RU / CZ store on the main page. In EU store it is ok (it was installed as is), ...


By: emium7
a day ago Jun 22, 2018 at 17:18

datas import NOT working

By eshopnu in PrestashopTechOne, Jun 16, 2018 at 14:42

Thank you!
But how can I upload the datas manualy?
Bcz I need to fix new installation in eshop many ime bcz of tech problems.



By: eshopnu
a day ago Jun 22, 2018 at 19:52

Ovic Theme Config

By blaz1988 in PrestashopLondon Stars, Jun 22, 2018 at 12:43

I have solved the issue. Solution was reseting ovic layout module.


By: blaz1988
12 hours ago Jun 23, 2018 at 22:34

Total price not adding up

By luiseduardo17 in PrestashopSuperShop, Jan 22, 2018 at 13:59

Hello luiseduardo17,

I already sent this issue to my coders and I am waiting for their feedback.
Hope you will be patient. I will inform you when I get any feedback

Thank you


By: yame
4 months ago Feb 7, 2018 at 07:09


By reno126 in PrestashopTechOne, Jan 15, 2018 at 12:04


For the translation issue, my coder will update in the new version soon.
He is going to complete the process.

Hope you can wait for a couple days.
Thank you


By: yame
3 months ago Mar 20, 2018 at 08:41

The add to cart buttons are visible on the homepage when the catalog mode is active

By killua82 in PrestashopTechOne, Feb 9, 2018 at 16:35

Hello killua82,

I sent your issue to my coder.
I today I get his feedback, he said that it needs to check in code and it takes a long time, hope you can be patient to wait for him

I will inform you whenever I get any his feedbacks
Thank you so much!


By: yame
4 months ago Feb 23, 2018 at 10:08

FULL layout - auto reset

By reno126 in PrestashopTechOne, Apr 26, 2018 at 11:55


The last time, we did not change any files for you. We just checked and saw that it still worked fine without restoring
Even now when I check Contact Us page, it still saves and changes correctly.

You may not add the left or right column for "blog category page" and "blog ...


By: yame
a month ago May 9, 2018 at 10:08

The quick search with categories does not work

By plazapi in PrestashopSuperShop, Jun 6, 2018 at 01:52

Hi @plazapi,

Could you please provide me your back end + FTP account for your site. Just because we cannot see anything from your domain



By: yame
17 days ago Jun 7, 2018 at 07:07

Google Analytics and Facebook Pixel's Code doesn't work

By valedima in PrestashopLogancee, Jun 11, 2018 at 10:01


I got feedback from coder
1. Google Analytics: You can search for this module then download for your site. Then activate the module > hook into any position you want in Layout builder as the others

2. Facebook Pixel: You can copy the code in as you used to do. ...


By: yame
10 days ago Jun 14, 2018 at 01:31

Megamenu issue

By zayed in PrestashopTechOne, May 14, 2018 at 18:49

Product images load in full screen mode covering 90% of the screen: Because he had to design display-full to be conflict with mobile screen version. So when you load the homepage, the product images will be full.
In demo, it also occurs as yours


By: yame
11 days ago Jun 13, 2018 at 02:42

background colour change

By zayed in PrestashopTechOne, Jun 10, 2018 at 09:01


The hosting cannot be accessed to. You might change the account.
Please provide it again. It will be better when you can provide us your Cpanel. My coder guesses that there is no Index page in database and he will help you to check in Cpanel.


By: yame
8 days ago Jun 16, 2018 at 01:06

Page Stores

By luisdsousa in PrestashopLeka, May 28, 2018 at 08:41


You can check again Contact Us page. I see that it changes well when switching languages


By: yame
6 days ago Jun 18, 2018 at 01:57

Your cart is empty and empty adress

By perpol in PrestashopLogancee, Jun 15, 2018 at 10:55


The problem is that we are checking your site and still do not meet the same as you said above so it is quite difficult to find out the error.
When you get the error, could you please take the screenshot or video for this ? And guide me how to ...


By: yame
8 days ago Jun 16, 2018 at 03:03

issue with image link

By Bleutortue in PrestashopLogancee, Jun 14, 2018 at 13:07

Oh. So sorry for this inconvenience. We removed the document for this from this hosting.
If you have any difficulties when building the theme, you can contact to me, I will help you.

Thank you for understanding!


By: yame
5 days ago Jun 19, 2018 at 09:25

Help in header - Boutique prestashop Theme

By fullscreen in PrestashopBoutique, May 29, 2018 at 15:42


I will provide you my IP address. However, as you know, this changes day by day, so if you add it lately, I also cannot access to your site tomorrow (it will change into the other one). The IP for to day is
Now I cannot access to any your ...


By: yame
5 days ago Jun 19, 2018 at 00:37

Question about the template Boutique

By manolocb in PrestashopBoutique, Jun 19, 2018 at 15:47


Thank you for purchasing our template and hope that you will have the good time when working with this.
For your issues, I would like to give you the answer for each one:

1. - Showing 2 columns in 3 category pages: You forgot to add the module for sidebar so you ...


By: yame
4 days ago Jun 20, 2018 at 01:32

Category Thumbnails

By annouqp in PrestashopSuperShop, Jun 18, 2018 at 08:07

Hope that they will help you to solve this issue


By: yame
3 days ago Jun 21, 2018 at 00:59

Theme multistore

By tiagourmet in PrestashopBoutique, Jun 11, 2018 at 10:14

I can access to your back end site. However it is forbidden. You may lock something. Please let me know how I can check your site
Also, you FTP account cannot be accessed to. It is not correct. Please check it again.


By: yame
3 days ago Jun 21, 2018 at 01:13

Translate woocoomerce in Boutique

By nichar in PrestashopBoutique, Jun 22, 2018 at 08:29

Hello mate,

I think you are submit the wrong ticket. Here is Prestashop template and we just support for the things related to Prestashop.
So, please submit another ticket on WordPress template - Boutique theme then provide accounts. The supporter there will help you.



By: yame
2 days ago Jun 22, 2018 at 09:44


By nuname in PrestashopSuperShop, Oct 23, 2017 at 19:48



By: nuname
4 months ago Feb 10, 2018 at 16:21

Leka, oviclayoutcontrol

By seosystempl in PrestashopLeka, Sep 4, 2017 at 14:26

This problem was resolved ? because my shop still opening very slow...


By: seosystempl
2 months ago Apr 13, 2018 at 12:56

Problem with module Smartsupp

By scecnarf in PrestashopTechOne, May 19, 2018 at 11:23

Hello, i have problem with the free module smartsupp (live chat).
I installed the module and it does not work under tech one template, it works on default and others templates.
Can you help me please?


By: scecnarf
a month ago May 19, 2018 at 11:23

Smarty Cache - Same product category error

By Alkarion in PrestashopTechOne, Nov 27, 2017 at 23:43


2 months ago and no response...please ?



By: Alkarion
a month ago May 20, 2018 at 21:03

Hugomorais84 Bugs Theme

By Hugomorais84 in PrestashopTechOne, Apr 5, 2018 at 14:42

Hi mate,

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,



By: yame
4 days ago Jun 20, 2018 at 03:34

change banner

By bealeti80 in PrestashopBoutique, May 16, 2018 at 20:44

Hi mate,

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,



By: yame
4 days ago Jun 20, 2018 at 01:44


We offer service for $29. If you would like to use it, please click here to provide your credential information.


Use our expert service to turn your ideas into reality. Click here to provide your needed information.


Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible